If you have problems or questions and cannot find the solution below, contact us during office hours at
.
Please also tell us the Tracker ID of the tracker, you can find it in the Device info screen which can be accessed from the tracker detail screen, by tapping on the icons (Android) or on the Menu button (iOS) at the top right and then choosing Device info; take a picture of the Tracker ID screen and attach it to the email.
If you have problems or questions and cannot find the solution below, contact us during office hours at
.
Please also tell us the Tracker ID of the tracker, you can find it in the device info screen which can be accessed from the tracker detail screen, by tapping on the icons (Android) or on the menu button (iOS) at the top right and then choosing device info; take a picture of the Tracker ID screen and attach it to the email.
Troubleshooting
I can no more see the tracker's history
Maybe you have de-installed the UrbanTracker app, and then re-installed it; or you have paired the tracker to an UrbanTracker app on another mobile phone. In both cases the new app is not aware of the tracker's past history.
I have wrongly enabled flight mode
If you want to exit the flight mode just after enabling it, simply take the device, turn it OFF and then turn it ON by the ON/OFF key.
I see numbers instead of an address
These are couples of geographic coordinates, identifying the exact position of the tracker. Maybe in that moment the service was not able to receive the corresponding address. Check the map or the location history later, and they will be "translated" into the address.
